Frequently Asked Questions

Everything you need to know about shopping with Jambu & Co.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

Are your materials sustainably sourced?

At Jambu & Co., we prioritize ethical manufacturing. Over 80% of our current collection is made using organic cotton, recycled polyester, or eco-friendly dyes.